This return and exchange policy applies to all wholesale uniform and accessory orders, specifying return cycle, eligibility, fee standard, inspection rules and refund processing rules.
1. Valid Return Period
We provide 90-day free return and exchange service for eligible non-customized products from the date of customer receipt. Custom embroidered and personalized color-matched products only support return processing for quality problems.
2. Return Eligibility Conditions
Returned goods must be unused, unwashed, intact in fabric and hardware accessories, complete with original packaging, and without artificial damage, dirt or modification. Products damaged by human factors, improper storage or private modification do not support free return.
3. Return Address & Expense Standard
All returns must be sent back to the official registered business address of the company. For quality problems, we bear the return shipping cost; for customer personal reason returns, the customer shall bear the round-trip logistics cost.
4. Product Inspection & Refund Process
After receiving the returned goods, we will complete inspection within 3–5 working days. After confirming compliance with return standards, we will initiate full or partial refund. The refund will be returned to the original payment channel within 7 working days.
5. Order Cancellation & Partial Refund
Orders can be cancelled for free before production arrangement. After production starts, partial refund will be implemented according to the actual production progress and material loss. Unshipped spare parts and accessories can apply for separate partial refund.
6. Defective & Wrong Shipment Handling
For factory defective products, wrong size, wrong color or wrong goods caused by our side, we provide free replacement, supplementary shipment or full refund, and bear all resulting logistics costs.
Official Return Information
Return Recipient: [Fill Later]
Return Address: [Fill Later]
Service Email: [Fill Later]
Service Phone: [Fill Later]